Q: Are customers allowed in the store?
A: Unfortunately we cannot permit customers to enter the store at this time. The Ontario government declared a state of emergency on April 7th 2021. As we are not an essential goods retailer we have reverted to curbside pickup.
Q: Can I place orders at the doors?
A: Yes, customers can place orders at our curbside desk and pay for them in the same visit.
Q: Can we place orders through your website?
A: We’re now offering online shopping to all customers across Canada. Customers can choose to pick-up online orders in store or have the items shipped to them. Orders that total $200.00 or more before taxes are eligible for free shipping (Canada Post, regular parcel. Conditions apply).
Q: Can you ship items to my address?
A: Shipping is now automatically calculated at check-out. Simply select your desired shipping method and we’ll have your order out in 1 to 3 business days.
Q: What payment options are available store?
A: We’re currently accepting Mastercard & Visa credit cards, debit/interac payments, & cash payments.
Q: How do I know what you have available in store?
A: Our website has a live inventory system in place. If it is listed as in stock you can purchase it online and set it for curbside pick-up or choose your preferred shipping method.
Q: I want something but don’t have the money right now. Can I put items on hold? What if I leave a deposit?
A: Unfortunately we are not offering our customers lay-away at this time with or without deposits. It is first come first serve.
Q: Are you still offering discounts on products? What about special discounts?
A: We will be offering discounts on a regular basis. Price matching is still being offered.
Q: What is your store policy for returns, exchanges, & refunds?
A: Please refer to our Return Policy for information regarding returns & exchanges.